At Forever & Always VR (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


1. Who We Are

Forever & Always VR provides immersive 360° wedding videography services across the United Kingdom.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: hello@foreverandalwaysvr.co.uk 


2. Information We Collect

When you use our website or contact us, we may collect the following information:

Information you provide

* Your name
* Email address
* Telephone number
* Wedding date
* Wedding venue and location
* Details about your wedding or event
* Any information you choose to include within our enquiry form

Information collected automatically

When you browse our website, certain technical information may be collected automatically, including:

* IP address
* Browser type
* Device information
* Operating system
* Pages visited
* Time spent on pages
* Referring website
* General location (country or region)

This information helps us improve our website and understand how visitors use it.

3. How We Use Your Information

We use your personal information to:

* Respond to enquiries
* Provide quotations
* Discuss availability
* Manage bookings
* Deliver our services
* Contact you regarding your booking
* Improve our website and services
* Prevent fraud and maintain website security
* Comply with legal and accounting obligations

4. Our Lawful Basis for Processing

Under UK GDPR we process your information under one or more of the following lawful bases:

Contract

To provide quotations, manage bookings and deliver our services.

Legitimate Interests

To respond to enquiries, improve our website, manage our business and protect against misuse.

Legal Obligation

To comply with tax, accounting and legal requirements.

Consent

Where required, such as for marketing emails or optional cookies.

5. Marketing

We will only send marketing communications where you have chosen to receive them or where permitted by law.

You can unsubscribe at any time using the unsubscribe link within our emails or by contacting us.

6. Sharing Your Information

We never sell your personal information.

We may share information with trusted third-party providers who help us operate our business, including:

* Wix (website hosting)
* Google Analytics
* Google reCAPTCHA (spam protection)
* Vimeo or YouTube (embedded videos, where applicable)
* Cloud storage providers
* Email providers
* Professional advisers where legally required

These providers only process your information where necessary to provide their services.

7. International Transfers

Some of our service providers may process information outside the United Kingdom.

Where this occurs, appropriate safeguards are used to ensure your information remains protected in accordance with UK GDPR.

8. Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience.

Cookies may be used to:

* Keep the website secure
* Remember your preferences
* Analyse website traffic
* Improve website performance

Where legally required, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings.

9. Data Retention

We only keep personal information for as long as necessary.

Typically:

* General enquiries: up to 24 months
* Booking information: up to 7 years for accounting and legal purposes
* Marketing preferences: until you withdraw your consent

Information is securely deleted when it is no longer required.

10. Security

We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure.

Although no online system can be guaranteed to be completely secure, we continually work to protect your information.

11. Your Rights

Under UK data protection law you have the right to:

* Request access to your personal information
* Request correction of inaccurate information
* Request deletion of your data where applicable
* Restrict processing
* Object to processing based on legitimate interests
* Request a copy of your information in a portable format
* Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the email address above.

12. Children’s Privacy

Our services are intended for individuals aged 18 or over.

We do not knowingly collect personal information from children.

13. Automated Decision Making

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

14. Third-Party Websites

Our website may contain links to external websites or embedded content.

We are not responsible for the privacy practices of those third-party websites.

We encourage you to read their own privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page, together with the date it was last updated.

16. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Forever & Always VR

Email: hello@foreverandalwaysvr.co.uk